Global Management consultancy firm, A.T. Kearney,
which was recently commissioned by ICTA (ICT Agency of Sri Lanka) to
benchmark Sri Lanka as a destination for Knowledge Services Exports says
the island nation is in many ways, a hidden gem for outsourcing as it
is one of the safest, lowest risk, emerging markets both in terms of
personal safety and business security. A report on the nation points out
that the island is expected to become a major player in the IT, BPO and
knowledge Services industry in the next few years as it is uniquely
positioned to offer companies highly skilled talent and a strong
business environment at very competitive costs.
“Although costs are deemed to rise, Sri Lanka is believed to maintain its competitive advantage as a very favorable business environment,” the A T Kearney report stated.
Sri Lanka was ranked 21st in the Global Services Location Index; a measure utilized by AT Kearney and was regarded as an impressive status given the emphasis of the determinant on size of workforce and scale of IT/BPO industry, as opposed to giants such as India and China. Sri Lanka’s current state was identified as a knowledge service hub focused on quality of skill base, infrastructure and business environment. The report can be found on the web at: (http://www.icta.lk/icbp/Competitive_Benchmarking_Sri_Lanka_Knowledge_Services.pdf) The findings of the exercise went on to state that “below the radar of most industry observers, however, a significant knowledge services industry has been developing in Sri Lanka.
The report encapsulated the IT industry of the country and its contribution to the economy as a whole and its contribution to the global arena in many capacities. “The specialty of Sri Lanka’s offering is that it did not merely limit itself to software development, call centers and transaction processing but spanned beyond by taking the lead in providing sophisticated services such as accounting services, financial analytics, offshore legal services, medical diagnostics and architectural requirements to many global clients.
“Although costs are deemed to rise, Sri Lanka is believed to maintain its competitive advantage as a very favorable business environment,” the A T Kearney report stated.
Sri Lanka was ranked 21st in the Global Services Location Index; a measure utilized by AT Kearney and was regarded as an impressive status given the emphasis of the determinant on size of workforce and scale of IT/BPO industry, as opposed to giants such as India and China. Sri Lanka’s current state was identified as a knowledge service hub focused on quality of skill base, infrastructure and business environment. The report can be found on the web at: (http://www.icta.lk/icbp/Competitive_Benchmarking_Sri_Lanka_Knowledge_Services.pdf) The findings of the exercise went on to state that “below the radar of most industry observers, however, a significant knowledge services industry has been developing in Sri Lanka.
The report encapsulated the IT industry of the country and its contribution to the economy as a whole and its contribution to the global arena in many capacities. “The specialty of Sri Lanka’s offering is that it did not merely limit itself to software development, call centers and transaction processing but spanned beyond by taking the lead in providing sophisticated services such as accounting services, financial analytics, offshore legal services, medical diagnostics and architectural requirements to many global clients.
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